Terms and conditions

For personalized orders please e-mail info@fvermeulen.com. We are happy to evaluate any request from you. Please note that once an order has been placed, we are not able to modify or cancel your order. FVERMEULEN reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by FVERMEULEN.

ALL COLLECTION ORDERS

Orders will ship within 3-4  days. If the item is out of stock, orders can take up to two weeks. You will be informed about the status of your order.

SHIPPING

We ship domestically and internationally via PTS free of charge but FVERMEULEN is not responsible for the payment of any duties, taxes or other fees assessed to international shipments and FVERMEULEN is not responsible for any delays or other issues that may arise when shipping internationally. Once your order has shipped, you will receive an email with your tracking number. All orders over $1,000 require a signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. FVERMEULEN is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves FVERMEULEN. If your order is sent back to FVERMEULEN by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order. FVERMEULEN does not accept shipping accounts provided by the customer.

CORRECTION OF ERRORS AND INACCURACIES

We aim to present the most recent, most accurate and most reliable information on the website at all times. However, the information may contain typographical errors or inaccuracies and may not be complete or current. We, therefore, reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order).

In the event a catalog product is listed at an incorrect price due to typographical error or systems error, FVERMEULEN shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. FVERMEULEN shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

RETURN AND EXCHANGE POLICY

All sales are final.

REPAIRS

Should you wish to make any alterations to your FVERMEULEN require a repair, please reach out to a sales representative at info@fvermeulen.com. Please note that the customer is responsible for the cost of the repair as well as the shipment, unless it is within 15 days of purchase and it has been determined that there is an issue with the product.

JEWELRY CARE

FVERMEULEN alloy jewelry is plated in either 22k yellow gold or  925k silver. To ensure the life of gold plated jewelry, do not expose it to water. Please remove your jewelry while exercising, bathing, and swimming, and avoid contact with perfumes, lotions or hair products

We recommend cleaning your plated jewelry using a damp, soft cloth. Make sure to fully dry the piece before wearing it. Please do not use harsh chemicals, jewelry cleaners, or polishing cloths, as this will affect the finish. We suggest storing your brass jewelry in its pouch or box. Please remember that as this is not fine jewelry. Please follow the care recommendations to insure a long life for the polishing of your jewelry.

The stones are individually hand made and made of porcelain. Please treat your products like any other porcelain items. Please be reminded that its fragile and can break if you drop it on a hard surface.

PROMOTIONS

Any promotions offered by FVERMEULEN will state the time frame in which they can be used, along with any other limitations or excluded products. FVERMEULEN reserves the right to alter or cancel any promotion without notice. If a promotion is used incorrectly or being abused, FVERMEULEN has the right to cancel these orders and ban the usage of any further promotional material by such user.

SITE IMAGERY

FVERMEULEN provides images of each item on the Site and endeavours to show as much detail as possible. However, each product is unique and one only as the nature of the porcelain handmade, which we think what makes these products beatiful. Viewing images online has its disadvantages as the size and color of the images may vary across products due to the nature explained above. Measurements of select pieces are provided to help visual size.

MODIFICATIONS TO SERVICE/TERMINATION

FVERMEULEN reserves the right at any time to modify or discontinue the Service (or any part thereof). You agree that FVERMEULEN shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service. You acknowledge that FVERMEULEN reserves the right to deactivate accounts, cancel orders, and/or refuse to accept orders from users that violate the Terms or for such other reason as determined by FVERMEULEN.

FVERMEULEN PROPRIETARY RIGHTS

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Service or the Site. You acknowledge that the Site and the Service contains copyrights, trademarks, service marks, or other intellectual property of FVERMEULEN. Unless specifically stated otherwise, FVERMEULEN owns the copyright to the Site, all images on the Site and on all jewelry designs as well as the rights in several trademarks. You agree not to infringe upon FVERMEULEN’s intellectual property rights in any manner.

DISCLAIMER OF WARRANTIES:

YOU EXPRESSLY UNDERSTAND AND AGREE THAT: YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. FVERMEULEN EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TOHUM DESIGN MAKES NO WARRANTY THAT (i) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE SERVICE WILL BE ACCURATE OR RELIABLE, AND (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL ACCESSED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS. NO INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM TOHUM DESIGN OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.

LIMITATION OF LIABILITY:

YOU EXPRESSLY UNDERSTAND AND AGREE THAT FVERMEULEN SHALL NOT BE LIABLE FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF ANY FUNDS, TANGIBLE OR INTANGIBLE, LOSS OF PROFITS, GOODWILL, USE, DATA OR ANY OTHER LOSSES RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE; (ii) THE USE OR PARTICIPATION IN ANY THIRD PARTY PRODUCT OR SERVICE OR OTHER SITES; (iii) STATEMENTS OR CONDUCT OF ANY THIRD PARTY YOU MAY ACCESS THROUGH THE SERVICE; OR (iv) ANY OTHER MATTER RELATING TO THE SERVICE.

GENERAL INFORMATION

The Terms constitute the entire agreement between you and FVERMEULEN, superseding any other agreements or understandings between you and FVERMEULEN. The Terms and the relationship between you and FVERMEULEN shall be governed by the laws of Republic of Turkey and you agree to submit to the exclusive jurisdiction located in Turkey. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to your use of the Service or the Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.

For questions regarding these Terms, please email info@fvermeulen.com. Please also review our Privacy Policy.

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